Super Friends Moving

TL;DR - Movers cracked the television (insufficiently wrapped in couple blankets) and caused significant damage to dining table (after we told them multiple times to pay attention to the corners) - collectively over $1000 of damage. This was the shortest move of my life (and I've move cross-continent and cross-ocean several times). The movers said the company will make it right, and they haven't done anything. It's been five weeks. No integrity or accountability.

**

The customer service leading up to the move was fantastic. Gabe was very communicative, responding within a day (most times, hours). The movers on the day of were great - very nice.

However, that is where the good part of the review ends.

Firstly, one of the movers dropped coffee on our carpet (from the place we were moving) without telling anyone. We found it later and had to spend some time cleaning the carpet or else we would've been charged extra by the property management company.

More importantly, it is quite evident the movers received improper training on handling and transporting materials. One of the two most expensive items we own were damaged - one irreparably. This was a television. It was only wrapped in a few blankets and obviously not secured on transport (all of 15 minutes to our new place). The television arrived cracked in multiple spots!

The other item was a custom-made dining table. We explicitly told the movers to be careful and that the corners were fragile. In fact, we implored them to use as much material as possible to wrap the corners. We told them to not lay it on its side during the transport. They went against our advice and the corner is ruined.

The movers assured me SEVERAL times that the company would replace the television and send a furniture "doctor" to try and repair the corner. They were very apologetic and ultimately they worked hard. Despite the damages, we still offered a tip for the rest of the work.

Now, on to the matter of resolving the damages...the move happened on June 3 and no one has followed up with me. I contacted the move coordinator (Gabe) multiple times only receiving one response shortly after the incident that Jakub (the owner) was on vacation and that he alone "handles" the claims. I've called the company multiples times. The response is always the same - I'm so sorry this happened, I'm expediting your message, someone will return my call. I've asked to be put on hold while track someone down, "sorry we can't do that." No one has contacted me.

I have also emailed at least twice a week with no further communications from the company.

There's just no accountability, which is shocking considering the moving company has been around for 14 years. It seems like the movers were only saying what they needed to say to make sure they were paid. I'm disappointed. I'd like to remain hopeful that the company will do the right thing, but seeing as how I've already paid...it doesn't seem like there'll be enough reputational risk at stake to fix this.

I'm more than happy to update this review should the company demonstrate some actual integrity.

Move size: 1 Bedroom Home Service cost: $1622